New Company or Old Habits?
Staying in the know with Fyrewall’s Insider Blog
When hiring a security service company, your main concern should be getting information to best outfit the task. Right client, right job, right candidate, right duties, right location. Several factors come into play, starting with hours and contract guarantee. Moreover, security service companies are a dime a dozen, yet clients remain sceptical of hiring newcomers to the market. Not all established companies perform their best, especially when it comes to undermining their officers of hours and pay. Moreover, not all new companies are able to ‘compete’ with the requirements clients may establish either. The secret to ‘get what you are paying for’ is in the “Fyrewall promise” of unmatched potential.
Information – Details, unfiltered.
Clients understand their own needs and reasons for hiring security companies. What is the budget? Is it a gated community? How many residences? Is there a gatehouse? Will it require guards to monitor CCTV or the ABDI computer system? Or will the client require rover patrol only? How many entrances and exits are there? Is it an apartment block?
What is the location? Will there be any interaction with a client or representative? What is the commute time for my Officers? Does my officer have the skill set for the post? All security officers will be briefed before duty. So many questions – from both sides. Never leave out details that may affect your plan of action. Consult – collaborate – communicate.
Hours and Contract Guarantee
The contracted firm will only be responsible if the negligence of one of its employees contributes to a claim. So, do not overlook your Insurance coverage and clauses. Carefully worded contracts assure no third party claims for incidents not stated within. Our security officers are assigned service for clients only – no pizza delivery guy, no pool guy, etc. This is the client’s sole responsibility. Read the fine print, many times over.
An unexpected change mid-contract may affect job performance and reliability. Security companies often require a minimum number of hours per day per officer. Recall, security officers are obligated to arrive and depart on time, be well-rested and alert for duty. Consistency brings forth results!
New Company or Old Habits?
Many small security businesses have emerged in the market recently. However, clients tend to favour ‘big names’. ‘Big names’ sometimes create a web of costly services which may/may not be applicable to all clients. In addition, as companies grow and expand, does their grasp on the quality of service become truncated? What about complacency? Fewer hours, low pay – the turnover of dissatisfied employees outnumbers the genuine satisfaction level of clients. However, new companies may be a game-changer. Clients, wake up to customer crafted security plans – Fyrewall’s promise of unmatched potential!!